this is a solution?

Well, I did get a reply from Jeremiah and the Moz. support team. It’s here:

We have a proposed solution for your issue. This does not mean your ticket is closed. Providing additional information will change the status of your ticket to “Reopened.”

Solution: Dear Lee,

Thanks for contacting the MozSource support service for Firefox, Thunderbird and other Mozilla apps. We hope that the instructions and comments below will help you resolve the problem you are experiencing. We suggest printing these instructions for reference as it will make these processes easier to follow. If you are requested by a support technician to provide more information, please visit and log into your account to reopen your support ticket and leave the requested details.

There have been a few issues when installing Firefox 1.0.1 over your previous Firefox 1.0 install. I will list some steps to go through that may help out with the issue as there may be other causes for the problem as well.

Export your Bookmarks from your current profile:

Launch Firefox
Click the “Bookmarks” menu
Click “Manage Bookmarks”
Click the “File” menu
Click “Export”
Select a location to save the file to from the “Save in:” field
Click “Save”
Your bookmarks have been exported to the selected location
Rename the Firefox’s profile storage folder:

Exit Firefox
Click “Start”
Click “Run”
Type %USERPROFILE%\Application Data
Click “OK”
Double click the “Mozilla” folder
Right click the “Firefox” folder
Click “Rename”
Rename the “Firefox” folder to “Firefox.bak”
Close any open Windows until you are back to the desktop
To Uninstall and Reinstall Firefox:

First go to : and download the installer to your desktop.
Next open up your Control Panel and double click on “Add/Remove Programs” and find “Mozilla Firefox”
Highlight and uninstall it
Open “My Computer” and double click the “C:” drive.
Double click the “Program Files” folder
Right click on the “Mozilla Firefox” folder and delete it if it exists
Reboot your computer.
After rebooting just double click on the Firefox installer downloaded in step # 1 to reinstall Firefox
Firefox has now been uninstalled and reinstalled
Import your bookmarks into the new profile:

Launch Firefox
Click the “Bookmarks” menu
Click “Manage Bookmarks”
Click the “File” menu
Click “Import”
Select “From File”
Click “Next”
Locate the file you exported previously
Single click the file you exported previously
Click “Open”
Your bookmarks have now been imported

If you have Windows XP SP2 installed and are using the firewall in it, you can allow Firefox as an exception by doing the following:

Click “Start”
Click “Control Panel”
Double Click “Windows Firewall”
Click the “Exceptions” tab
Click “Add Program”
Select “Mozilla Firefox” from the list
Click “Ok”
Click “Ok” on the Windows Firewall Screen
Restart the computer and try again
Other firewall softwares should also be configured to allow Firefox as an exception. This ensures that connections to and from Firefox will not be filtered out. Some registry change may have caused the restriction in access. This may have been caused during the install of the new version. Properly configuring the firewall may correct that if the settings for the firewall were changed due to the install.

Thank you,

Jeremiah, on behalf of the MozSource Support Team

Why does it have to be so complicated? I’m not so worried about my bookmarks, but about all the cookies I have carefully set everywhere so I don’t have to keep looking up passwords and resetting stuff like Weather Underground. I wrote back and asked them to let me know how I can save the cookies. IF I can, I’ll try their solution. Or rather, I’ll have Stanley try it and see how it works because he doesn’t rely on cookies the way I do.

Speaking of Stanley:
He’s been having a horrible couple of days. A lot of coughing, which means even more pain. I’m a bit worried about it, hoping he hasn’t developed pneumonia or something. I don’t remember my dad caughing this much or this long. Soooo, tomorrow either S or I will call Dr. Horn and find out what we should do. The Extra Strength Tylenol isn’t cutting it with the pain. I just want him to get some decent sleep. He’s going to try the bed in the guest room tonight, which has a much better mattress than our bed does plus it’s more conducive to sleeping upright. Hope that works. (And I’ll at least be able to get some sleep too. Maybe.) He is just so exhausted it’s painful to look at him, and there is nothing I can do for him except try not to make him laugh. (Isn’t that a bitch, trying NOT to make someone laugh?)

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